Working With Others Effectively - Practical Leadership and Tricky Conversations

This two-day programme equips leaders working at Bands 5 and 6 to hold tricky conversations sooner and more effectively, to understand different personality preferences, to recognise the importance of goals and teamwork, and how to model good leadership.

Our workshop focuses on having tricky conversations on day 1, then on practical leadership skills more generally on day 2.

Day 1 – Having Tricky Conversations
This interactive workshop explores several aspects of having 'difficult' conversations, including how we resource and manage ourselves, how to have authoritative interpersonal conversations, assertion skills, and tactical influencing - how can we best tailor messages to particular individuals. The workshop is for people who want to find better ways to do their job and deliver their services.

Day 2 – Practical Leadership
Band 5 and 6 leaders are at the start of their leadership experience. It can be challenging, energising, demanding and fulfilling. This interactive workshop focuses on the practical aspects of leadership, examining how to manage both the work and the people effectively. We’ll examine team purpose and identity, how to manage a shift, how to motivate people, building trust and team cooperation and modelling good leadership.

Workshop objectives

• Review participants' tricky conversations.
• Consider the different components that make up an effective conversation; context, self, others, and system.
• Examine each component in detail.
• Explore practical techniques.
• Action plan

• Tricky conversations – what are they and when do they need to happen?
• Levels of influence.
• Risks and benefits, drivers and obstacles to effective conversations.
• Tactical influencing.
• Assertion and authority.
• Management vs leadership; similarities and differences
• Leadership styles
• Stakeholder Mapping
• Bands 5 and 6 Management role: definitions, rights and responsibilities
• Creating effective teams
• What is service improvement? How do we do it?
• The change curve and the right interventions at each stage
• Effective teamwork: the research and what it means for leaders

If you require NHS contract funding for this course, please speak to your manager before applying.