Writing Effective Letters and Emails

Delivered for you in house for up to 10 people

Who would benefit from this programme

This course is for anyone who writes emails and letters and wants to improve their skills and confidence in this area. You will learn how to plan and format your writing and practise with work-related examples. This course is also useful if you want to improve your understanding and use of punctuation and grammar.

Learning outcomesYou will learn:

• How to keep a document interesting and ‘easy to read’
• How to effectively reach your intended audience and avoid common errors
• Different formats for use in different purposes
• How to ensure your documents are understood

Topics Include

Introduction, aims, agenda

• The role of letters and emails in internal/external relationships
• When not to use letters

Considering the Audience

• Key factors in considering the potential readers
• Common errors in preparation
• Letter & Email structure
• Different formats and structures
• How to gain the attention of the reader
• Putting forward benefits in letters
• Handling 'complaints'
• Ensuring your letter is interesting
• Developing an effective personal style
• Key factors in creating an interesting document
• How to polish your document
• Ensuring your letter is understood
• 'Rules' guaranteed to reduce/remove potential misunderstandings
• Common errors
• Ensuring readability of your letter
• The structure of paragraphs
• How to improve readability
• Common errors that 'turn off readers