2nd Line IT Support Bundle

Simply Cert

Course

Online

£ 195 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    12 Months

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Completion Certificate awarded upon completion to show employers your new skills
Free upgrade on to our state of the art platform
Career advice available on completion
12 Months unlimited access
2nd Line IT Support Bundle

2nd Line Support is the first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst

Actual onsite support from the 2nd line is not always the case. Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support and also much more complex issues.

2nd Line IT Support Bundle

2nd Line Support is the first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst

Actual onsite support from the 2nd line is not always the case. Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support and also much more complex issues.

This course bundle includes:

CompTIA A+

CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in IT support. It is the starting point for an exciting career in IT. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

This package is designed for any individual wishing to pursue or enhance their career in IT Security.

Our Online Courses is a cost-effective and successful approach for many individuals. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

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Reviews

Subjects

  • Access
  • Network Training
  • Windows
  • Server
  • Network
  • Windows Server
  • Computer Technology
  • Networking and security
  • Security
  • Recommended

Course programme

CompTIA A+

CompTIA A+ Essentials (220-801) measures the necessary competencies of an entry-level IT professional with a recommended 500 hours of hands-on experience in the lab or field. It tests for the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals.

CompTIA A+ Practical Application (220-802) is an extension of the knowledge and skills identified in CompTIA A+ Essentials, with more of a “hands-on” orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems.

NETWORK +

Network+ is the next logical step from A+ to build your skills in the arena of network infrastructure and support. From a fortune 500 company to a simple small business networking is everywhere. Where there are networks, network technicians are needed. Increase your skills and marketability by achieving Network+ certification!

SECURITY +

CompTIA Security+ is an international, vendor-neutral certification that demonstrates competency in:
  • Network security
  • Compliance and operational security
  • Threats and vulnerabilities
  • Application, data and host security
  • Access control and identity management
  • Cryptography

MCSA (Microsoft Certified Solutions Associate)

By purchasing this package, you will receive the following courses, to find out more information on each of the courses please click on the individual links below.

  • Microsoft 70-410: Installing and Configuring Windows Server 2012
  • Microsoft 70-411: Administering Windows Server 2012
  • Microsoft 70-412: Configuring Advanced Windows Server 2012 Services

See related categories

2nd Line IT Support Bundle

£ 195 VAT inc.

The best IT Systems courses

See all

See all