(A) ITIL®Foundation Certification
The ITIL Foundation Certification – IT Service Management course provides learners an in-depth knowledge of ITIL basic concepts, structure and terminology of the core ITIL principles and practices. This is an entry level course which helps learners gain the skills required to work with service management in relation to an organisation. The course provides comprehensive understanding for learners to pass the foundation exam. The objective of the course is to use service management to contribute to ongoing service improvement.
The ITIL Foundation Certification – IT Service Management course discusses awareness of selected processes, awareness of selected functions, technology and architecture and competence and training.
The ITIL Foundation Certification – IT Service Management course will give insight into how IT resources should be efficiently organised within an enterprise. As the most widely accepted approach, ITIL offers the best practice framework to deliver business value, understand functions and roles of IT service management and documenting the process. The Service Management level will help learners progress to the next level of the ITIL scheme. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Foundation Certification – IT Service Management course.
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To take into account
The course is aimed at individuals with basic understanding of the ITIL framework. IT Operations Managers. IT Professionals working within an organisation. Technical decision makers.
The course requires no formal pre-requisites.
Those who successfully complete the exam will be awarded the certificate in ITIL® Foundation Certification – IT Service Management.
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➤ Module 01: Course Introduction 1.0 Lesson: Course Organization 2.0 Lesson: Course Conventions ➤ Module 02: Introduction to ITSM 1.0 Lesson: ITSM as A Practice 2.0 Lesson: ITSM Lifecycle 3.0 Lesson: ITSM Summary ➤ Module 03: Continual Service Improvement 1.0 Lesson: CSI Introduction 2.0 Lesson: 7-Step Improvement Process 3.0 Lesson: CSI Summary ➤ Module 04: Service Operation 1.0 Lesson: Introduction to Service Operation 2.0 Lesson: Service Operation Processes 3.0 Lesson: Service Operation Functions 4.0 Lesson: Service Operation Summary ➤ Module 05: Service Transition 1.0 Lesson: Introduction to Service Transition 2.0 Lesson: Service Transition Processes 3.0 Lesson: Summary of Service Transition ➤ Module 06: Service Design 1.0 Lesson: Service Design Introduction 2.0 Lesson: Service Design Processes 3.0 Lesson: Service Design Summary ➤ Module 07: Service Strategy 1.0 Lesson: Service Strategy Introduction 2.0 Lesson: Service Strategy Activities 3.0 Lesson: Service Strategy Summary
Method of Assessment
At the end of the ITIL® Foundation Certification – IT Service Management course you will be required to take a multiple choice question assessment test comprising of 40 questions in 60 minutes duration. (26 marks required to pass out of 40). The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 65%, closed book.
- Written and designed by the industry’s finest expert instructors with over 15 years of experience
- Repeat and rewind all your lectures and enjoy a personalised learning experience
- Gain access to quality video tutorials
- Unlimited 12 months access from anywhere, anytime
- Save time and money on travel
- Learn at your convenience and leisure
- Quizzes, tests mock exams, practice exams to ensure you are 100% ready
- Eligible for a NUS discount card
- Free Career Support Service
- 25% Discount on personal Statement and covering letter writing service
- Free Access to Over 150 courses for 2 days (48 hours)
- Free access to course before you purchase (For selected courses only)
Once you successfully complete ITIL® Foundation Certification – IT Service Management you will be qualified to work in the following positions. The ITIL Foundation Certification – IT Service Management qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com/career-path-planner is given below. IT Architect (average UK yearly salary: £57,806) IT Security Manager (average UK yearly salary: £51,234) Systems Architect (average UK yearly salary: £50,210) Systems Engineer (average UK yearly salary: £29,154) Developer (average UK yearly salary: £30,651) IT Project Manager (average UK yearly salary: £42,549)
(A) ITIL®Foundation Certification