Accredited Conflict Management Workshop (Group)
Course
In London
Description
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Type
Intensive workshop
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Location
London
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Class hours
6h
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Duration
1 Day
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Start date
Different dates available
This Conflict Management training course is designed to practice conflict resolution skills through a range of scenarios, candidates will learn non physical diffusion and de-escalation techniques for challenging behaviour.The Conflict Management training course clearly sets out the legal and statutory requirements for colleagues personal safety. This course is accredited by NFPS (National Federation of Personal Safety) a global leading industry expert of this subject. This certificate is accepted within the Health and Social sector including most NHS Trust.
Facilities
Location
Start date
Start date
About this course
Describe the common causes of conflict.
Describe two forms of communication
Provide an example of how communication can breakdown.
Describe a communication model that may be used to assist in resolving conflict.
Describe patterns of behaviour that may be evident within a conflict situation.
Describe the use of distance in a conflict situation.
Describe different methods for dealing with conflict situations.
Describe avoidance strategies.
Describe and utilise certain distraction techniques, including the power of voice.
Written assessment
Reviews
Subjects
- Conflict
- Conflict Management
- Conflict Resolution
- Listening Skills
- IT
- Accredited
- Diversity Management
- Communication Training
- Prevention and public health medicine
- Avoidance strategies
Teachers and trainers (1)
DEREK BOONE
PMVA INSTRUCTOR
Course programme
- Describe the common causes of conflict.
- Describe two forms of communication.
- Provide an example of how communication can breakdown.
- Describe a communication model that may be used to assist in resolving conflict.
- Describe patterns of behaviour that may be evident within a conflict situation.
- Describe the use of distance in a conflict situation.
- Describe different methods for dealing with conflict situations.
- Describe avoidance strategies.
- Describe and utilise certain distraction techniques, including the power of voice.
- Written assessment
Accredited Conflict Management Workshop (Group)