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ACTIVE LISTENING – E-BOOK

Verrolyne Training Ltd

Course

Online

£ 9 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

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Subjects

  • Communication Training
  • Listening
  • Components
  • Sympathy
  • Empathy
  • Appropriate
  • Positive intent
  • Paraphrasing
  • Techniques
  • Relationships

Course programme

LEARNING OUTCOMES
  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions

See related categories

ACTIVE LISTENING – E-BOOK

£ 9 VAT inc.

The best Other Communication Skills courses

See all

See all