Admin, Secretarial and PA Diploma Level 3 - CPD Certified

COURSE CURRICULUM

Admin Support

Module One – Getting Started
Module Two – Getting Organized (I)
Module Three – Getting Organized (II)
Module Four – Managing Time
Module Five – Getting It All Done On Time
Module Six – Special Tasks
Module Seven – Verbal Communication Skills
Module Eight – Non-Verbal Communication Skills
Module Nine – Empowering Yourself
Module Ten – The Team of Two
Module Eleven – Taking Care of Yourself
Module Twelve – Wrapping Up

Administrative Management

Module One – Getting Started
Module Two – Why Your Office Needs Administrative Procedures
Module Three – Gathering the Right Tools
Module Four – Identifying Procedures to Include
Module Five – Top Five Procedures to Record
Module Six – What to Include in Your Binder (I)
Module Seven – What to Include in Your Binder (II)
Module Eight – Organizing Your Binder
Module Nine – What Not to Include in the Procedure Guide
Module Ten – Share Office Procedure Guide
Module Eleven – Successfully Executing the Guide
Module Twelve – Wrapping Up

Organisational Skills

Module One – Getting Started
Module Two – Remove the Clutter
Module Three – Prioritize
Module Four – Scheduling Your Time
Module Five – To Do Lists
Module Six – Paper and Paperless Storage
Module Seven – Organization in Your Work Area
Module Eight – Tools to Fight Procrastination
Module Nine – Organizing Your Inbox
Module Ten – Avoid the Causes of Disorganization
Module Eleven – Discipline is the Key to Stay Organized
Module Twelve – Wrapping Up

Personal Assistant

Module One – Getting Started
Module Two – Working with Your Manager
Module Three – Administrative Soft Skills
Module Four – Effective Time Management
Module Five – Meeting Management
Module Six – Tools of the Trade (I)
Module Seven – Tools of the Trade (II)
Module Eight – Being an Effective Gatekeeper
Module Nine – Organizational Skills
Module Ten – Confidentiality Guidelines
Module Eleven – Special Tasks
Module Twelve – Wrapping Up

Business Writing

Module One – Getting Started
Module Two – Working with Words
Module Three – Constructing Sentences
Module Four – Creating Paragraphs
Module Five – Writing Meeting Agendas
Module Six – Writing E-mails
Module Seven – Writing Business Letters
Module Eight – Writing Proposals
Module Nine – Writing Reports
Module Ten – Other Types of Documents
Module Eleven – Proofreading and Finishing
Module Twelve – Wrapping Up

Self Esteem & Confidence Building

Module One – Getting Started
Module Two – What Does Self-Confidence Mean To You
Module Three – Obstacles to Our Goals
Module Four – Communication Skills
Module Five – The Importance of Goal Setting
Module Six – Feeling the Part
Module Seven – Looking the Part
Module Eight – Sounding the Part
Module Nine – Powerful Presentations
Module Ten – Coping Techniques
Module Eleven – Dealing with Difficult Behavior
Module Twelve – Wrapping Up

Microsoft Word

Module One – Getting Started
Module Two – Opening
Module Three – Working with the Interface
Module Four – Your First Document
Module Five – Basic Editing Tasks
Module Six – Basic Formatting Tasks
Module Seven – Formatting Paragraphs
Module Eight – Advanced Formatting Tasks
Module Nine – Working with Styles
Module Ten – Formatting the Page
Module Eleven – Sharing Your Document
Module Twelve – Wrapping Up
Activities- Microsoft Word for Beginners

Microsoft PowerPoint

Module One – Getting Started
Module Two – Opening PowerPoint
Module Three – Working with the Interface
Module Four – Your First Presentation
Module Five – Working with Text
Module Six – Formatting Text and Paragraphs
Module Seven – Adding Pictures
Module Eight – Advanced Formatting Tasks
Module Nine – Working with Transitions and Animations
Module Ten – Setting Up Your Slide Show
Module Eleven – Showtime!
Module Twelve – Wrapping Up
Activities-Microsoft PowerPoint for Beginners

Microsoft Excel

Module One – Getting Started
Module Two – Opening Excel
Module Three – Working with the Interface
Module Four – Your First Worksheet
Module Five – Viewing Excel Data
Module Six – Building Formulas
Module Seven – Using Excel Functions
Module Eight – Using Quick Analysis
Module Nine – Formatting Your Data
Module Ten – Using Styles, Themes, and Effects
Module Eleven – Printing and Sharing Your Workbook
Module Twelve – Wrapping Up
Activities – Microsoft Excel for Beginners