Admin, Secretarial & PA

Unit 1 The Job Functions of a PA / Secretary

This module covers the following topics:

• Role and Responsibilities of a PA / Secretary
• Daily Routine
• Office Supplies

Unit 2 Telephone Skills

This module covers the following topics:

• Telephone Usage
• Telephone Manners
• Telephone Etiquette Tips
• Domestic Long-Distance Calls
• Voice-Mail Etiquette

Unit 3 Mail Services and Shipping

This module covers the following topics:

• Forwarding First-Class and Other Mail
• Alternatives to Royal Mail
• Other Shipping Services

Unit 4 Travel Arrangements

This module covers the following topics:

• Transportation Reservations
• Finding a Reputable Agent
• Using a Travel Agent for International Travel

Unit 5 Organising Meetings

This module covers the following topics:

• Anatomy of a Meeting
• Types of Corporate Meetings
• Common Problems When Scheduling Meetings
• Planning for the Conference
• Preparing Conference Materials

Unit 6 Time Management

This module covers the following topics:

• Overview of Time Management
• Controlling Procrastination
• Maintaining an Activity List
• Creating Action Plans

Unit 7 Keeping Accurate Records

This module covers the following topics:

• How to Alphabetize for Filing and Indexing
• Individual or Personal Names
• File Cabinets
• Organizing Your Computer Files
• Using Documents Library

Unit 8 Writing Business Letters

This module covers the following topics:

• Business Documents
• Beginning the Letter
• Closing the Letter
• Hyperlinks in Email Messages

Unit 9 Other Written Communication

This module covers the following topics:

• Reports
• Memorandum Report
• Report Templates
• Editing and Proofreading

Unit 10 Presentation Skills

This module covers the following topics:

• Good Preparation
• Starting and Ending Your Presentation
• Visual Aids
• Group Presentations

Unit 11 Communication Skills

This module covers the following topics:

• Nonverbal Communications
• Customer Service
• Customer Service Fundamentals
• Types of Interviews

Unit 12 Active Listening

This module covers the following topics:

• The Basics of Active Listening
• Understanding the Communication Process

Unit 13 Administrative Skills

This module covers the following topics:

• Importance of Business Environment
• Types of Business Environment
• Social Responsibility of a Business
• Business Ethics

Unit 14 Office Management & Supervision

This module covers the following topics:

• The Role of the Office Manager
• Building Trust with Your Team
• Typical Ethical Issues in Business
• Whistleblowing

Unit 15 Budgets and Managing Money

This module covers the following topics:

• Monitoring and Managing Budgets
• Decision Making

Unit 16 Dealing With Difficult People Conflict Resolution

This module covers the following topics:

• Different Stages of Conflict
• Conflict Management

Unit 17 Business Ethics for the Office

This module covers the following topics:

• Introduction to Business Ethics
• Philosophical Approaches to Ethics
• Developing Codes for Office Ethics
• Common Ethical Dilemmas

Unit 18 Business Etiquette

This module covers the following topics:

• Introduction to Business Etiquette
• Proper ways for Business Dining

Unit 19 Effective Planning and Scheduling

This module covers the following topics:

• Introduction to Work Breakdown Structure
• Effective Project Planning
• Project Risk Management and Communication Plans

Unit 20 Microsoft Office 2016

This unit covers the following topics:

MS Word

• Getting Started with Word
• Identify the Components of the Word Interface
• Microsoft Office Word 2016
• Word Documents
• The Word Application Window
• The Ribbon
• The Backstage View
• Task Panes
• Default Typing Options
• Formatting Marks
• Save Options
• Sharing a Document
• Preview and Print Options
• Accessing Advanced Help Options

MS Excel

• Getting Started with Microsoft Excel 2016
• Identify the Elements of the Excel Interface
• Microsoft Excel 2016
• The Excel Interface
• Navigation Options
• Creating a New Blank Workbook

MS Powerpoint

• Modifying the PowerPoint Environment
• Customize the User Interface
• The PowerPoint Options Dialog Box
• The Customize Ribbon Category
• TOPIC B: Set PowerPoint 2016 Options
• Save Options
• Proofing Options
• Advanced Options