Advanced Apprenticeship - Business & Administration

The Advanced Apprenticeship in Business and Administration is designed to reflect the work of administration staff across a wide range of industries and types of organisations and are for those who are working with some autonomy and personal responsibility.Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the business administration apprenticeship framework.Advanced apprentices may work in roles such as administration executives/officers, administration team leaders, personal assistants and secretaries, including legal or medical secretaries.Tasks undertaken by advanced apprentices will vary depending on the level and sector in which they are employed. Tasks may include; dealing with internal and external correspondence, organising meetings and events, producing documents, managing resources, managing office equipment, managing information, managing administration systems, managing office facilities, making and receiving telephone calls, managing diaries, organising travel, taking minutes of meetings, transcribing notes, developing and delivering presentations, analysing and presenting business documents and managing projects.