Advanced Credit Controller / Debt Collection specialist Level 3

Course Coverage:

KBM Tutors and Teachers will deliver coaching and learning to improve their knowledge, skills and behaviours to meet the requirements of the Credit Controller / Collector. The role focus is toward active interaction with customers at high risk because of multiple debts, consistently reaching credit limits or breaching credit agreements, missing repayments to minimise/recover bad debts but maintaining sustainable relationships. Apprentice roles are fast-paced and target driven with detailed knowledge of law, regulations and business environment. KBM will help the apprentice in building knowledge, skills and behaviours as under:

Knowledge –

Understanding of principles of credit management & debt collection together with a sound understanding of organisational guidelines, enforcement and recovery, understanding of the legal, regulatory, risk and compliance framework, Industry & organisation understanding, products & services, credit risk, understanding of the systems, tools & processes including IT tools.

Skills –

Apprentice will be able to review & analyse customer applications, seek information and make decisions on credit limits and organisational requirements, referring upwards where necessary. Apprentices deal with complex relationships, resolving issues and making recommendations outside standard processes where required.

Behaviours –

Delivers excellent service, identifying and meeting customer needs. Develops strong, positive and sustained relationships with customers, recognising the business context of their relationship and their importance to the organisation. Communication including listening to understand the customer’s circumstances, negotiation and decision making, teamwork and personal development.