PTP Training Ltd

      Advanced Customer Service for the Public Sector

      PTP Training Ltd
      In Haverfordwest

      Price on request
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      Important information

      Typology Course
      Location Haverfordwest (Wales)
      Start Different dates available
      • Course
      • Haverfordwest (Wales)
      • Start:
        Different dates available
      Description

      Advanced Customer Service for the Public Sector - 1-day course with PTP Training & Marketing An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours

      Facilities (1)
      Where and when
      Starts Location
      Different dates available
      Haverfordwest
      Old Hakin Road, SA61 1XE, Pembrokeshire/Sir Benfro, Wales
      Starts Different dates available
      Location
      Haverfordwest
      Old Hakin Road, SA61 1XE, Pembrokeshire/Sir Benfro, Wales

      Questions & Answers

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      What you'll learn on the course

      Customer Service
      Public
      Public Sector
      Skills and Training

      Course programme

      Training Course Content

      09.30-10.00: Coffee and Introduction.What makes customer service amazing?
      10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
      10.30-11.15: Product knowledge. The backbone of amazing customer service.
      11.15-11.30: Coffee break
      11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
      12.15-12.45: Advanced communication skills. The WOW factor.
      12.45-13.45: Lunch
      13.45-14.45: Inspiring our colleagues and employer.
      How can we get everyone involved?
      Case studies. Can we do what they do?
      14.45-15.45: Sales is everyones business in customer service.
      15.45-16.45: Complaint handling strategies.
      How to get customer feedback that makes the difference.
      16.45:- Finish Summary and Action Plan.

      Additional information

      Expenses

      The cost of this training course is £345 + VAT per participant.

      The fee covers delegates' training notes, framed certificate of attendance, lunch and refreshments throughout the day. All groups are limited to a maximum of 10 delegates to allow for individual needs to be met.

      In house training

      PTP Training & Marketing can also deliver this course as in house training, to meet the specific training requirements of your team, offering you a cost effective solution for your staff training.

      One-to-one Coaching

      A 1-to-1 training session costs £600 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.