PTP Training Ltd

Advanced Customer Service for the Public Sector

PTP Training Ltd
In Haverfordwest

Price on request
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Important information

Typology Course
Location Haverfordwest (Wales)
Start Different dates available
  • Course
  • Haverfordwest (Wales)
  • Start:
    Different dates available
Description

Advanced Customer Service for the Public Sector - 1-day course with PTP Training & Marketing An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours

Facilities (1)
Where and when
Starts Location
Different dates available
Haverfordwest
Old Hakin Road, SA61 1XE, Pembrokeshire/Sir Benfro, Wales
Starts Different dates available
Location
Haverfordwest
Old Hakin Road, SA61 1XE, Pembrokeshire/Sir Benfro, Wales

Questions & Answers

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What you'll learn on the course

Customer Service
Public
Public Sector
Skills and Training

Course programme

Training Course Content

09.30-10.00: Coffee and Introduction.What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer.
How can we get everyone involved?
Case studies. Can we do what they do?
14.45-15.45: Sales is everyones business in customer service.
15.45-16.45: Complaint handling strategies.
How to get customer feedback that makes the difference.
16.45:- Finish Summary and Action Plan.

Additional information

Expenses

The cost of this training course is £345 + VAT per participant.

The fee covers delegates' training notes, framed certificate of attendance, lunch and refreshments throughout the day. All groups are limited to a maximum of 10 delegates to allow for individual needs to be met.

In house training

PTP Training & Marketing can also deliver this course as in house training, to meet the specific training requirements of your team, offering you a cost effective solution for your staff training.

One-to-one Coaching

A 1-to-1 training session costs £600 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.