PTP Training Ltd

      Advanced Customer Service for the Public Sector

      PTP Training Ltd
      In Haverfordwest

      Price on request
      Prefer to call the centre directly?
      0143 ... More
      Want to speak to an Advisor about this course?

      Important information

      Typology Course
      Location Haverfordwest (Wales)
      Start Different dates available
      • Course
      • Haverfordwest (Wales)
      • Start:
        Different dates available

      Advanced Customer Service for the Public Sector - 1-day course with PTP Training & Marketing An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours

      Facilities (1)
      Where and when
      Starts Location
      Different dates available
      Old Hakin Road, SA61 1XE, Pembrokeshire/Sir Benfro, Wales
      Starts Different dates available
      Old Hakin Road, SA61 1XE, Pembrokeshire/Sir Benfro, Wales

      Questions & Answers

      Ask a question and other users will answer you

      What you'll learn on the course

      Customer Service
      Public Sector
      Skills and Training

      Course programme

      Training Course Content

      09.30-10.00: Coffee and Introduction.What makes customer service amazing?
      10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
      10.30-11.15: Product knowledge. The backbone of amazing customer service.
      11.15-11.30: Coffee break
      11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
      12.15-12.45: Advanced communication skills. The WOW factor.
      12.45-13.45: Lunch
      13.45-14.45: Inspiring our colleagues and employer.
      How can we get everyone involved?
      Case studies. Can we do what they do?
      14.45-15.45: Sales is everyones business in customer service.
      15.45-16.45: Complaint handling strategies.
      How to get customer feedback that makes the difference.
      16.45:- Finish Summary and Action Plan.

      Additional information


      The cost of this training course is £345 + VAT per participant.

      The fee covers delegates' training notes, framed certificate of attendance, lunch and refreshments throughout the day. All groups are limited to a maximum of 10 delegates to allow for individual needs to be met.

      In house training

      PTP Training & Marketing can also deliver this course as in house training, to meet the specific training requirements of your team, offering you a cost effective solution for your staff training.

      One-to-one Coaching

      A 1-to-1 training session costs £600 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.