Advanced Diploma in ICT Systems Support

Course Objectives

The level 3 Advanced Diploma in ICT Systems Support is for learners who have some knowledge and experience in providing support to users and covers more complex work. To achieve the qualification, learners must be successful in the assessment of 1 core unit and 4 optional units. The course is awarded by City & Guilds.

Certificates of unit credit (CUC) will be issued to candidates for each successfully completed unit. Candidates who do complete sufficient units for a full qualification will receive, in addition, a full diploma.

The qualification covers:

* maintaining equipment and systems
* customer care
* installing, configuring and maintaining hardware and software
* systems testing
* working to industry-standard repair procedures

Units from leading industry names like Microsoft, CompTIA and DHTI+ can also be used to make up the qualification.

Entry Requirements

* 4 GCSE passes including English or a numeric subject
* Certificate in Information Systems (Kingsbridge College)
* Any equivalent approved qualifications

Core Modules

1. Customer Support Provision 3 502

Optional Modules

1. Plan for the delivery of ICT support services and assist in the acquisition of ICT systems 501
2. Install, cofigure and integrate networked hardware and software 503
3. Install, configure and update ICT software 504
4. Testing ICT systems 3 505
5. ICT systems and network management 506
6. ICT repair centre procuedure 3 507
7. Develop ICT technical documentation and procedures 508
8. Principles of planning telecommunications services 509
9. Maintain ICT equipment and systems 510
10. Implementing an ICT systems security policy 511
11. Design and maintain ICT networks software components 522

Career Opportunities

You can progress to higher education or enter the job market as a systems support professional.