Anticipating & Minimising Conflict
Short course
In Barry
Description
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Type
Short course
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Location
Barry (Wales)
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Duration
1 Day
To provide a background knowledge enabling staff to deal with conflict. Suitable for: All staff who have direct contact with service users or the public.
Facilities
Location
Start date
Start date
Reviews
Course programme
Course Outline
- Diffusion skills and strategies in dealing with conflict, anger & aggression either face-to-face or over the telephone;
- Identify appropriate responses to conflict situations; cycle of aggression; physical, emotional and cognitive changes which occur in aggression; basic legislative guidance in managing violence;
- Implement a post crisis management strategy for dealing with the aftermath; importance of reporting incidences of violence at team briefings;
- Observe and practice how to breakaway from physical situations which have not responded to or do not allow for therapeutic intervention.
Anticipating & Minimising Conflict