Applying Knowledge Management: Principles and Practices

The purpose of knowledge management is to harness, develop and direct the expertise of the organisation and to apply it effectively to achieve strategic objectives. Its purpose is also to encourage learning and innovation as sources of competitive advantage.

This Applying Knowledge Management course will be an intensive day filled with a wide range of strategies and tactics for achieving higher levels of performance from existing resources. It will systematically consider each of the stages of the KM cycle (vision and search, generation, acquisition, capture, transformation, transfer, application) and assess how they relate to the organisational performance.

The new ISO 9001: 2015 Quality Management Standard now contains a clause which specifies, for the first time, that all 1.1 million organisations which are certified must "determine the knowledge necessary for the operation of the quality management system."

The course tutor, Dr John Wilson, is a member of the British Standards Institute Knowledge Management Systems Committee which is contributing to the development of ISO knowledge management standards.

The management of knowledge applies in all sectors of the economy including primary industries, manufacturing, technology and the service sector. It represents an increased focus on identifying knowledge and intellectual resources so that instead of 'not knowing what they know', organisations can bring together and make accessible all the skills and knowledge and apply them to increase operational and individual performance.