Assertiveness and Self-Confidence Building

Introduction
Achieving successful working relationships with colleagues is not always easy. Some fall into the trap of aggressive behaviour, whilst others may play a passive role and as such be undervalued. The ideal is the middle ground occupied by those who can get the best from their colleagues, earn respect and create a constructive working atmosphere. Such people have learned to be assertive and consequently project confidence and a positive self-image. This one day course provides practical guidance on how to handle a range of situations. Delegates will be able to maximise their contribution to the organisations' success, and at the same time develop a more confident approach.

Course Content

Introduction to Assertiveness

• How Assertive are you?
• Understanding the 3 Types of Behaviour
  • Assertive
  • Aggressive
  • Submissive
• Recognising the verbal and non verbal aspects of behaviour
• The Advantages of Behaving Assertively
• Basic Human Rights
• The Impact of Beliefs on Behaviour
• Assertiveness Techniques
  • Making Requests
  • Saying No
  • Giving/Receiving Praise
• Disagreeing (Practical Exercise)
  • Making Requests
  • Saying No
  • Giving/Receiving Praise
  • Disagreeing
• Other Useful Assertiveness Techniques
• Personal Action Planning

Suitability

Individuals who wish to develop their personal effectiveness and confidence in order to enhance their working relationships with colleagues, managers, suppliers and clients.
This course outline can be adapted to meet the needs of an organisation, department or team. Details and prices are available on request.

Assessment

No formal assessment.

Duration

1 day (9:30am - 4:30pm)
Course notes and / or manuals are provided

Progression

• Effective Communication Skills
• Managing Stress in the Workplace