Assertiveness for IS Professionals

Short course

In High Wycombe

Price on request

Description

  • Type

    Short course

  • Location

    High wycombe

  • Duration

    1 Day

On successful completion of this course, attendees will be able to: recognise assertive, aggressive and non-assertive behaviour and language, develop an assertive belief in yourself, use assertive language and behaviour, respond positively to aggressive or non-assertive behaviour from others.. Suitable for: All those who provide service within the IS/IT environment. This course is particularly appropriate for Service Desk/Help Desk personnel.

Important information

Government funding available

Facilities

Location

Start date

High Wycombe (Buckinghamshire)
See map
24 - 28 Crendon Street, HP13 6LS

Start date

On request

About this course

None

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Course programme

Objectives
On successful completion of this course, attendees will be able to:
  • recognise assertive, aggressive and non-assertive behaviour and language
  • develop an assertive belief in yourself
  • use assertive language and behaviour
  • respond positively to aggressive or non-assertive behaviour from others.
Who Should Attend
All those who provide service within the IS/IT environment. This course is particularly appropriate for Service Desk/Help Desk personnel.
Prerequisites
None
Duration
1 day
Course Code
HG
Contents
What is assertiveness?



How to recognise aggressive, assertive and non-ass



Developing an assertive belief in yourself



Projecting a positive image



How to say ''No'' politely



How to negotiate for what you want



How to handle conflict.




Assertiveness for IS Professionals

Price on request