Assertiveness for IS Professionals
Short course
In High Wycombe
Description
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Type
Short course
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Location
High wycombe
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Duration
1 Day
On successful completion of this course, attendees will be able to: recognise assertive, aggressive and non-assertive behaviour and language, develop an assertive belief in yourself, use assertive language and behaviour, respond positively to aggressive or non-assertive behaviour from others.. Suitable for: All those who provide service within the IS/IT environment. This course is particularly appropriate for Service Desk/Help Desk personnel.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
None
Reviews
Course programme
On successful completion of this course, attendees will be able to:
- recognise assertive, aggressive and non-assertive behaviour and language
- develop an assertive belief in yourself
- use assertive language and behaviour
- respond positively to aggressive or non-assertive behaviour from others.
All those who provide service within the IS/IT environment. This course is particularly appropriate for Service Desk/Help Desk personnel.
Prerequisites
None
Duration
1 day
Course Code
HG
Contents
What is assertiveness?
How to recognise aggressive, assertive and non-ass
Developing an assertive belief in yourself
Projecting a positive image
How to say ''No'' politely
How to negotiate for what you want
How to handle conflict.
Assertiveness for IS Professionals