Assertiveness Techniques Assertiveness Skills

Introduction

This Assertiveness Skills course is designed to help candidates explore and gain an understanding of the issues around assertiveness.

Upon completion of this course, candidates will feel more confident in their ability to handle others, and feel better about themselves.

What is Assertive Language?

Assertion means standing up for what you want and stating your needs clearly and calmly.

It means expressing your opposition and because that sometimes leads to confrontation it takes courage.

Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style, therefore more practice is required.

Who Should Attend

• This course is aimed at people who wish to develop their confidence and behaviour to enable them to accept criticism and control their reactions.
• Staff of all levels can attend this course or part of a continuous development programme.

Pre-Requisites

• There are no pre-requisites required, prior to attending this course.

What is it about?

• Being assertive is about confidence and having a high self esteem.
• Assertive people can express their own views with confidence but also appreciating the views of others.
• They feel confident saying “no” to people and can provide alternatives to resolve discrepancies.
• Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different conflict techniques.

What will I get out of it?

• Utilising assertive styles for any situation
• Building on your confidence and self belief
• Understand how others perceive your behaviour
• Understand the communication processes necessary to be assertive
• Understanding your body language and confidence

Materials

• You will receive The Knowledge Academy courseware folder containing copies of presentation slides, exercises, and suggested solutions.
• Most importantly you will complete the course with a Personalised Action Plan.

Course Objectives

• Understanding the underlying principles of assertiveness.
• Recognizing the different styles of communication.
• Identifying specific situations in which we would like to become more assertive.
• To prepare, rehearse or role play a different, more assertive response.
• Transferring that behaviour into 'real life' situations.

Course Content

• Dealing with delegate's own feelings
• Setting boundaries for others
• Presenting clear messages
• Closing conversations
• Gaining increased confidence
• Tools you know you can use
• Handling difficult people and situations
• Practising The Art of Saying No
• Moving awkward situations forward
• Managing conflict