Assertiveness training 3hrs

The purpose of this session is to provide to a group staff within the workplace,
an introduction into the concept of assertiveness

New managers, new team leaders or those who have been in post and wish to
develop or acquire the proposed skills area

*Learn to Identify your own behaviour as Assertive, Aggressive, or
Passive
* Three Modes of Communicating
* Learn to distinguish between the Three Modes of Communicating
* Defining criteria for measuring change in Assertive Behaviour
* Basic premises underlying the Three Modes of Communicating
* Identifying traditional assumptions and Countering with Assertive
Rights
* Broken Record Technique
* Confronting your fears about being Assertive
* Criticism as Manipulation
* Acknowledgment, Clouding, Probing, Content-to-Process shift
* Time Out, Slowing Down
* Assertive Position Statement
* Assertive Listening, Assertive Statement – Expressing and Listening
* Make a workable compromise
How many candidates may
attend?
This training is not limited in numbers.
Equivalent Relevant