BIIAB Introduction to Licensed Retail Operations (ILRO)

What is the BIIAB Introduction to Licensed Retail Operations?

BIIAB Level 2 Introduction to Licensed Retail Operations qualification is a BIIAB Level 2 QCA nationally accredited qualification.

We deliver the qualification under the banner of Introduction to Profitable Retailing Excellence

This qualification has been developed to provide those new to running, or looking to run, licensed retail premises with an overview of the areas of management responsibility that are essential to run their business successfully.

What does the qualification cover?

The Introduction to Licensed Retail Operations consists of 13 sections:

• cash security and stock control
• catering
• customer service
• employment law
• financial management
• gaming and machine income
• health and safety at work
• management of internal and external areas
• management of staff
• marketing and merchandising
• product knowledge & drinks service
• staff recruitment & training
• trade description
• weights & measures.

What are the benefits of obtaining this qualification?

Successful completion of the BIIAB Level 2 Introduction to Licensed Retail Operations can be utilised as a base from which to progress to the BIIAB Level 3 Advanced Certificate in Licensed Hospitality and/or the BIIAB Level 3 Diploma in Licensed Hospitality.

How is the qualification assessed

by a short, closed book examination which uses multiple-choice questions. The course comprises three days training.