{"id":6641,"date":"2018-10-31T12:51:17","date_gmt":"2018-10-31T12:51:17","guid":{"rendered":"https:\/\/www.emagister.co.uk\/blog\/?p=6641"},"modified":"2018-10-31T12:51:17","modified_gmt":"2018-10-31T12:51:17","slug":"reception-academy-explains-what-makes-a-perfect-hotel-experience","status":"publish","type":"post","link":"https:\/\/www.emagister.co.uk\/blog\/reception-academy-explains-what-makes-a-perfect-hotel-experience\/","title":{"rendered":"Reception Academy explains what makes a perfect hotel experience!"},"content":{"rendered":"
What are hotel guests looking for? A room with a view? Easy booking processes? An on-site spa? Great artwork on the walls? A well-stocked mini bar?Every guest is individual, with different needs and expectations. But for all that individuality, they all want one thing: a good hotel experience. But what does that mean exactly?Traditionally, the hotel experience was limited to what guests found inside a hotel\u2019s four walls. Today, hotels can offer an enhanced experience \u2013 one that is visual, sensual, interactive, tech-driven, eco-friendly, or face-to-face.<\/section>\n
Here are four ways to create the best hotel experience possible: <\/p>\n

Give guests more control<\/strong><\/h4>\n

Increasingly, guests want to feel in control of their travels. It begins when they start researching and booking a stay, but they want that sense of control to continue throughout their travel lifecycle.<\/p>\n

Whether that means allowing guests to select a specific room location or use their smartphones to request room service, the secret is putting the power at their fingertips.<\/p>\n

Focus on the service<\/strong><\/h4>\n

Service is at the core value of the hotel industry, and hotels need to make guests feel as welcome as possible. This focus on service extends from the staff on the front desk and housekeeping, through to sales and every other team member working at the hotel.<\/p>\n

Remember: it\u2019s not what you say, but how you make people feel. You can make guests feel special without going over the top \u2013 it could be as simple as offering late check-out or a complimentary drink on arrival. The simple truth is that the more you can make a guest feel cared for, respected and appreciated, the more likely they will book again.<\/p>\n

Use social media to everyone\u2019s advantage<\/strong><\/h4>\n

Giving guests the perfect hotel experience will hopefully translate into positive online reviews once their stay is complete. Last year, there were 600 million reviews and opinions posted on TripAdvisor. As millennials\u2019 travel activity continues to rise, this figure will only increase.<\/p>\n

It\u2019s vital that hotels respond to this social media commentary, differentiating between advocates and critics. You can reward advocates with recognition or promotions, and listen to complaints from critics and address the points they raise. Use this information to build on the overall hotel experience.<\/p>\n

Embrace technology to create a personal experience<\/strong><\/h4>\n

How hoteliers use technology depends on the size, budget and location of the hotel. Technology provides a way for hotels to both operate efficiently and scale at the same time as providing individualised service.<\/p>\n

According to research, guests are generally comfortable sharing information about themselves, such as food, entertainment and activities. Technology turns this data into valuable insight to give guests exactly what they want.<\/p>\n

Every hotel should be constantly working to improve the guest experience. Hospitality is an ever-changing landscape and hotels need to respond to guests\u2019 expectations. Hotels that create the perfect experience gain a competitive edge.<\/p>\n

If you are planning a career in hospitality, Reception Academy courses will give you the skills you need to bag the job of your dreams!<\/p>\n\n\t

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\n\t\t \t\t\t\t\t\t \t\tCertificate in Wedding & Event Management<\/a>\n\t\t\t \t\t
John Academy<\/div>\n\t\t\t \t\t
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Adams Academy<\/div>\n\t\t\t \t\t
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<\/p>\n","protected":false},"excerpt":{"rendered":"

What are hotel guests looking for? A room with a view? Easy booking processes? An on-site spa? Great artwork on the walls? A well-stocked mini bar?Every guest is individual, with different needs and expectations. But for all that individuality, they all want one thing: a good hotel experience. But what does that mean exactly?Traditionally, the […]<\/p>\n","protected":false},"author":44,"featured_media":6642,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[137,204,206],"tags":[21,90,226,289],"class_list":["post-6641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-careers-guide","category-skills-and-training","tag-tourism","tag-customer-service","tag-hospitality","tag-hotel"],"acf":[],"yoast_head":"\nReception Academy explains what makes a perfect hotel experience! - Emagister Guide<\/title>\n<meta name=\"description\" content=\"What makes a perfect hotel experience? 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