Boomerang

The aim
To learn how to use the 'reciprocity urge' to create happy customers and cooperative teams.


About the programme
How can we defuse a difficult customer's anger and turn their attitude around? What will make others listen to us? How can we positively influence members of our team?

The answer to these questions lies in understanding the reciprocity urge - the basic drive in all people to respond according to how they are treated.

Bill is unhappy with members of his team and eventually discovers that his own behaviour is the main cause of his problems. He realises that he needs to change the boomerangs he is throwing out to ensure he gets the desired behaviour and responses back...

Ideal as a session starter, or as a support for team development, customer service training or leadership development, this challenging programme will encourage your audience to think about their own behaviour and how it needs to change if they want happy customers, cooperative team members and motivated staff.


The key outcomes
-Positively influence others around you by modifying your own behaviour
-Create cooperation and positivity by your own attitude


Programme includes:
DVD (10 mins)
Workbook on disc


Information:
An Ash Quarry Production.