BPM for Managers and Analysts Overview Training Course

Understanding Business Processes

• What is a business process
• Types of business processes
• Unified Modelling Language (UML)
• Business Process Modelling (BPMN)
• Use Cases
• An Incremental Process for Modelling

• Putting the team together
• Integration with the development Life Cycle
• The process improvement Life Cycle and Radical vs. incremental improvement

• Business Use Case Diagrams
• Business Use Cases and Business Actors
• Modelling Hi-level and Group Processes
• Business Process Modelling Workshop (case study)

• System Use Cases
• Mapping Actors and Use Cases
• Mapping Activities
• Mapping Business Scenarios
• Mapping Business Workers
• Mapping the Business Entity Model
• Mapping Workshop

• External factors
• Identifying core and supporting processes
• Setting up improvement targets
• Identifying customers and stakeholders

• Pros and cons of different modelling techniques
• Process model components
• Intro to use case scenarios
• Business objects
• Mapping the workflow

• Interviews and focus groups
• Modelling conditions, triggers, events and business rules
• Levels of abstractions
• Modelling tips and techniques
• Knowing when to stop

• Deciding what and how much to measure
• Measuring customer satisfaction
• Measuring performance
• Measuring efficiency
• Analysing Current Processes

• Identifying value-added activities
• Analysing workflow patterns and constraints
• Dynamic analysis - simulation
• Identifying areas of improvement
• Modelling New Process

• Documenting alternatives
• Integrating performance measurement mechanisms
• Capturing and representing process knowledge
• Managing the modelling process

• Mapping to systems requirements
• Policies and procedures manuals
• Models as tools for change management
• Process management

• Method evaluation and selection and customization
• Modelling and simulation tools
• Workflow management tools
• Intranets and Extranets
• Process and knowledge management tools