Building Great Relationships

MODULE 1: Introduction and Course Overview


MODULE 2: About Positive Relationships

Learning outcomes: Use our questionnaire to help you identify and prioritise your interpersonal skills development.

Topics covered:

• Forced Relationships
• Influences in Forming and Building Relationships
• Why we Need Positive Relationships
• Identifying what you Need from Relationships

MODULE 3: Models of Behaviour

Learning outcomes: How we communicate, the parts of communication and the importance attached to each part.

Topics covered:

• The Betari Box
• Strokes
• Transactional Analysis and Ego States
• The Three Parts of Communication
• Assertiveness vs Responsiveness

MODULE 4: Building Rapport

Learning outcomes: Communication is a two-way street: learn the benefits and barriers to communication face to face or by phone.

Topics covered:

• What Is Rapport Building
• 6 Tips for Establishing Rapport
• 6 Tips for Building Rapport

MODULE 5: Increasing your Likeability Factor

Learning outcomes: Why do we like some people instantly and find others harder to communicate with? See how we can improve our skills in this area.

Topics covered:

• Being Capable
• Being Caring
• Being Uplifting
• How to Increase your Likeability Factor
• Being Amiable
• Being Dependable

MODULE 6: The Assertive Approach to Relationships

Learning outcomes: Learn about the communication wheel, which is the model by which most human communications work including elements of understanding, respect and affection.

Topics covered:

• Saying No Nicely
• The Three Step Approach to Assertive Behaviour
• The Assertive Approach
• Understanding Different Behaviour Types
• The Need to Be Assertive

MODULE 7: Influencing Relationships

Learning outcomes: Understand how physical and psychological stressors can impact of the human voice.

Topics covered:

• Difficult Relationships
• Whats in it for Me? (WIIFM)
• Power and Influencing
• Dale Carnegie and Self Awareness
• Dale Carnegie

MODULE 8: Openness, Disclosure and Feedback

Learning outcomes: Learn about aggressive, passive (submissive) and assertive behaviours and how they impact on interpersonal skills.

Topics covered:

• Giving and Receiving Feedback
• Trust and Respect
• The Psychological Contract
• What Is Disclosure?
• The Johari Window

MODULE 9: Effective Networking

Learning outcomes: Understand how to prepare to act assertively by using the 3 steps approach to assertive behaviour. Identify your strengths and weaknesses.

Topics covered:

• Reasons for Networking
• The Benefits of Networking
• Things to Remember With NetWorking
• Simple Tips for Networking Meetings
• Effective Business Networking

MODULE 10: Your Personal Action Plan