Building High Performance Supply Chains Programme

• An insight into the foundations of supply chain excellence
• An understanding of how supply chain processes can be better managed
• An appreciation of the importance of relationship management
• An opportunity to compare your own experiences with others.

• Detailed insights into the design of competitive supply chain processes
• Access to a step-by-step process that best-in-class companies are using to achieve supply chain excellence
• Findings of the latest research by Cranfield.

This programme will show you how to achieve your organisation’s full business potential through equipping you with valuable tools to help deliver supply chain excellence.

The focus of the workshop will be on how superior supply chain processes can be created and deployed alongside mutually beneficial relationships with business partners to build sustainable competitive advantage. These key business processes include:

• Customer relationship management
• Customer service management
• Demand management
• Manufacturing flow management
• Supplier relationship management
• Collaborative working
• Returns management.