Building Positive Working Relationships - Develop Your Influence

Overview
This course explores the keys to developing effective communication and positive relationships with the people you work with. It introduces the keys to influencing and dealing with difficult situations and behaviour.


Objectives This course will enable you to work more effectively with your boss, colleagues, team members and anyone else in your working life. You will be able to manage your own communication to get positive results, deal with difficult situations and conflicts, and develop alliances.
By the end of this course you will have learned how to

• Recognise the impact of key working relationships on your success at work
• Identify and use the key components of effective communication
• Identify the outcomes you want from interactions
• Work effectively with your own feelings and beliefs and those of others
• Positively influence those around you
• Recognise and resolve conflicts with others at work
  

Who should attend
Anyone who's success relies on building effective relationships at work.

Pre-requisites
None

Course Synopsis

Why relationships matter How our working relationships affect our success.
Core principles of effective communication What makes communication work - or not.
Developing your emotional acuity Recognising and working with the impact of your own emotions on others - and theirs on you.
Deciding what you want Being clear about the outcomes you want from your interactions with others. Going for long term benefits.
Developing and maintaining rapport Making a positive start with people and developing the basis for a productive relationship.
Positive influencing Using a range of influencing strategies to build alliances and get the results you need.
Resolving conflict Understanding the dynamics of conflicts and working skillfully to get positive outcomes.