Business Administration & Customer Service Diploma Level 3
Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
400h
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Duration
12 Months
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Start date
Different dates available
The Business Administration Diploma course, requires you to obtain detailed knowledge, skills and understanding within a relevant field. This course demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork. Example job roles for this level can include Personal Assistant, Secretary and Administration Clerk. The course effectively is about communicating.
It covers three areas, all central to the administrative role, these are:
• Organising skills
• I.T. skills
• People skills
Important information
Documents
- Business Administration & Customer Service Diploma Level 3.pdf
Government funding available
Facilities
Location
Start date
Start date
About this course
You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.
You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.
Reviews
Subjects
- Personal Assistant
- Secretary
- Communication Training
- Teamwork
- Team Training
- Problem Solving
- Monitoring
- Customer Service Skills
- Business Administration
- Customer Service
- Business and Administration
- Business
Teachers and trainers (1)
Learn Now
Distance Learning Provider
A Distance Learning Course is the ideal way to gain a qualification without having the worry of trying to fit your studies around your everyday life. You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.
Course programme
- Business Administration
- Module 1: Working effectively with other people
- Module 2: Carrying out your responsibilities effectively
- Module 3: Work within your business environment
- Module 4: Health and Safety
- Module 5: Managing customer relations
- Module 6: Storing, retrieving and archiving information
- Module 7: Using IT effectively to exchange information
- Module 8: Operating Office Equipment
- Customer Service
- Module 1: Understanding customer service
- Module 2: Knowing the customer service rules
- Module 3: Making customer service personal
- Module 4: Improving the customer relationship
- Module 5: Monitoring and solving customer service problems
- Module 6: Processing customer service complaints
- Module 7: Working with others to improve customer service
- Module 8: Promoting continuous improvement in customer service
- Module 9: Developing customer service skills
You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate. The good news is, there is no final exam.
Additional information
Business Administration & Customer Service Diploma Level 3