Business Administration - Level 2 Certificate (NVQ)

Course overview National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence. To achieve the full qualification, candidates must attain a minimum of 45 credits in total, comprising all the mandatory units (Group A) and the remaining credits will be achieved by selecting the following optional units; a minimum of 14 credits from group B and a maximum of 10 credits from group C and a maximum of 6 credits from Group D. The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units. Mandatory units (21 Credits) • Communication in a business environment • Principles of providing administrative services • Principles of business document production and information management • Understand employer organisations • Manage personal performance and development • Develop working relationships with colleagues Optional Units - Group B (14 Credits) • Manage diary systems • Produce business documents • Collate and report data • Store and retrieve information • Produce minutes of meetings • Handle mail • Provide reception services • Prepare text from notes using touch typing • Prepare text from shorthand • Prepare text from recorded audio instruction • Archive information • Maintain and issue stationery and supplies • Use and maintain office equipment • Contribute to the organisation of an event • Organise business travel or accommodation • Provide administrative support for meetings • Administer human resource records • Administer the recruitment and selection process • Administer parking dispensations • Administer finance • Buddy a colleague to develop their skills • Employee rights and responsibilities • Health and safety within a business environment • Use a telephone and a voicemail system • Meet and welcome visitors in a business environment • Develop a presentation • Deliver a presentation • Contribute to the development and implementation of an information system • Monitor information systems • Analyse and present business data Optional Units – Group C (10 credits) • Using email • Word Processing Software • Website Software • Spreadsheet Software • Presentation Software • Bespoke Software • Data Management Software • Deliver customer service • Process information about customers • Develop customer relationships • Participate in a project • Processing customers’ financial transactions • Payroll Processing Optional Units – Group D (6 credits) • Understand the use of research in business • Understand the legal context of business • Principles of customer relationships • Principles of team leading • Principles of equality and diversity in the workplace • Principles of marketing theory • Principles of digital marketing • Understanding working in a customer service environment • Know how to publish, integrate and share using social media • Exploring social media • Understanding the safe use of online and social media platforms Entry requirements To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification