Business Administration - Level 3 Diploma (NVQ)

Course overview National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence. To achieve the full qualification, candidates must attain a minimum of 58 credits in total, comprising all the mandatory units (Group A) and the remaining credits will be achieved by selecting the following optional units; a minimum of 13 credits from group B and a maximum of 10 credits from group C and a maximum of 8 credits from Group D. The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units. Mandatory units (27 Credits) • Communication in a business environment • Manage, personal and professional development • Principles of business communication and information • Principles of administration • Principles of business Optional Units - Group B (13 Credits) • Contribute to the improvement of business performance • Negotiate in a business environment • Develop a presentation • Deliver a presentation • Create bespoke business documents • Contribute to the development and implementation of an informal system • Monitor information systems • Evaluate the provision of business travel or accommodation • Provide administrative support in schools • Administer parking and traffic challenges • Administer statutory parking and traffic appeals • Administer parking and traffic debt recovery • Administer legal files • Build legal case files • Manage legal case files • Manage an office facility • Analyse and present business data • Produce business documents • Store and retrieve information • Produce minutes of meetings • Handle mail • Prepare text from shorthand • Prepare text from recorded audio instruction • Maintain and issue stationery and supplies • Contribute to the organisation of an event • Organise business travel or accommodation • Provide administrative support for meetings • Administer human resource records • Administer the recruitment and selection process • Administer parking dispensations • Administer finance • Buddy a colleague to develop their skills • Employee rights and responsibilities • Support environmental sustainability in a business environment • Resolve administrative problems • Prepare specifications for contracts • Prepare text from notes using touch typing Optional Units – Group C (10 credits) • Promote equality, diversity and inclusion in the workplace • Manage team performance • Manage individuals’ performance • Manage individuals’ performance • Manage individual’s development in the workplace • Chair and lead meetings • Encourage innovation • Procure products and/or Services • Implement change • Implement and maintain business continuity plans and processes • Participate in a project • Develop and maintain professional networks • Develop and implement an operational plan • Manage physical resources Prepare for and support quality audits • Manage a budget • Manage a project • Manage business risk • Recruitment, selection and induction practice • Organise and deliver customer service • Resolve customer complaints • Using email • Word Processing Software • Website Software • Spreadsheet Software • Presentation Software • Bespoke Software • Database Software Optional Units – Group D (6 credits) • Principles of leadership and management • Principles of market research • Principles of marketing and evaluation • Principles of digital marketing and research • Principles of marketing stakeholder relationships • Understand the customer service environment • Understand the legal context of business • Principles of social media within a business Entry requirements To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification