Business Skills Training – Soft Skills Training

Introduction

This Communication Fundamentals training course lasts for one day and it is designed to teach you different techniques of transferring information to multiple parties.

This can be done through encoded messages, signal transmissions and different ways to configure messages.

Types of communication include verbal, non-verbal, small groups and public speaking.

Prerequisites

• This one day course is open to everyone and no prerequisites are required, prior to attending.

Who Should Attend?

• This training course is highly beneficial for those who want to improve their communication skills.

Course Objectives

Upon completion of this course, candidates will be able to:

• Recognise the fundamentals of effective communication skills
• Deliver a high-quality presentation
• Develop great communication skills for business purposes

Course Structure

This training course lasts one day. During this course, participants will learn about various communication skills which are used within a business.

Course Outline

This course will cover the following topics:

Introduction to Communication Fundamentals

• Introduction to Effective Communication
• Establish a Communication Strategy
• Trait Theory
• Obstacle to Communication Fundamentals
• Models of Good Communication
• Principles of communication

Applying Good Communication Skills

• Introduction to Academic Writing
• Textual Cohesion
• Summarising points

Sender-Receiver

• Direct and Indirect
• One-Way and Two-Way
• Private Clarifying System

Introduction to Non-Verbal Communication

• Non-Verbal vs. Verbal Communication
• Relationship between Verbal and Non-Verbal
• Non-Verbal Communication Skills
• Oral Communication Networks in Organisations
• Formal Networks
• Informal Networks
• Formal Network vs. Informal Network

Overview of Listening Skills

• Listening Skills
• Provide Feedback for Interpretation
• Different Stages of Listening
• Techniques of Listening
• Deal with Negative Feedback Effectively
• Managing Conflict and Figuring Out Resolutions
• Origins of Conflict
• Handling Conflict
• Values of Negotiation

Business Writing

• Memos
• Reports and Proposals

Public Speaking and Presentation

• Public Presentation Skills
• Examine the Audience
• Argumentation and Interview

Communicate the Technical Information

• Presenting Technical Information
• Tables, Charts, Graphs
• Reports and Proposals

Development Skills

• Styles of Development
• Mass Media in Rural Development
• Factors of Prompt Responses

Influential Skills

• Influential Communication

Speech Skills

• Identify Facts, Issues and Relevant Problems
• Establishing Reliability
• Expressing Feelings at Appropriate Times
• Attitude, Behaviour and Action
• Adjusting to Audience Characteristics
• Managing Interaction, Mutual Conversations and Self-Disclosure

Intrapersonal Skills

• Interpersonal Skills
• Verbal and Non-Verbal
• Listening and Speaking Skills
• Managing Conflict within a group

Communicating within a group

• Functions of a Group
• Types of groups
• Working Collaboratively as a team member

Benefits of The Course

• You will learn how to communicate efficiently with customers on a global scale
• A manager who communicates with their assistants can build positive relationships that as a whole benefit the business.
• Reduces excessive competition within department, and helps employees works together