Business Writing Skills Seminar

Designed for: Anyone who needs to develop effective business writing skills.
Prerequisites: None
Objectives: Improve standards and presentation of business documents through the development of good practice techniques in the workplace.
Benefits
· Develop the ability to create clear, concise and targeted business documents for effective impact
· A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace
· The opportunity to gain a widely recognised qualification, a Pitman Training Certificate
Course Content
· Different types of letters
· Problems in replying to letters: 'bad' examples; ineffective communications
· Identify the steps to developing effective letter writing
· Writing for the reader
· The Planning process
· Common errors in business writing: a detailed look at examples of what to avoid to achieve greater accuracy and clarity
· Keeping your documents short and simple
· Visual impact and formats: letters; memos; faxes; covering letters; complaint letters and replies to complaint letters; letters of appreciation; inter-office written communications; electronic communication
· Proof reading: guidelines for good practice
· Developing a personal action plan