Business Writing Skills Seminar

Course Content
• Different types of letters
• Problems in replying to letters: ‘bad’ examples; ineffective communications
• Identify the steps to developing effective letter writing
• Writing for the reader
• The Planning process
• Common errors in business writing: a detailed look at examples of what to avoid to achieve greater accuracy and clarity
• Keeping your documents short and simple
• Visual impact and formats: letters; memos; faxes; covering letters; complaint letters and replies to complaint letters; letters of appreciation; inter-office written communications; electronic communication
• Proof reading: guidelines for good practice
• Developing a personal action plan

Benefits
• Develop the ability to create clear, concise and targeted business documents for effective impact
• A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace
• The opportunity to gain a widely recognised qualification, a Pitman Training Certificate