Call Center & Customer Service Skills Training - CPD Certified
Course
Online
Description
-
Type
Course
-
Level
Beginner
-
Methodology
Online
-
Class hours
9h
-
Duration
Flexible
-
Start date
Different dates available
A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working environment throughout the company and help achieve the employer and employees’ goals at the same time.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Call Centre & Customer Service Skills Training is CPD Qualification Standards & IAO. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Our Call Centre & Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Call Centre
- Customer Service Skills
- Customer Service
- Speaking
- Goal Setting
- Phone Etiquette
- Tools
- Wrapping Up
- Bench marking
- Types of Questions
- Speaking Like a Star
Teachers and trainers (1)
iStudy iStudy
Instructor
Course programme
COURSE CURRICULUM
- Module One – Getting Started
- Module Two – The Basics (I)
- Module Three – The Basics (II)
- Module Four – Phone Etiquette
- Module Five – Tools
- Module Six – Speaking Like a Star
- Module Seven – Types of Questions
- Module Eight – Bench marking
- Module Nine – Goal Setting
- Module Ten – Key Steps
- Module Eleven – Closing
- Module Twelve – Wrapping Up
Call Centre & Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Call Center & Customer Service Skills Training into 13 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 55 minutes and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Call Center & Customer Service Skills Training - CPD Certified