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Call Centre courses Northern Ireland
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Team Training, Leadership style, Call Centre Manager...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Enhance performance, Call Centre, Telephone techniques...
Similar training and in other locations
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
- 1 Year
... in the course. Upon completion, you will be able to work in any organization as a call centre agent... Learn about: Call Centre, Communication techniques, Verbal Communication...
- Course
- Online
- Different dates available
... to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services... Learn about: Key Steps, Types of Questions, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited... Learn about: Sales Techniques, Call Centre, Customer Care...
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Call Centre, Case Study, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Phone Etiquette, Customer Service, Bench marking...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
...you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels... Learn about: Customer Service, Market Research, Service Excellence...
...you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels... Learn about: Customer Service, Market Research, Service Excellence...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Call Centre, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...& gain a competitive advantage over your peers... Learn about: Calm Under Pressure, Voice Modulation, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Handling, Communication Training, Improve Communication...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen... Learn about: Customer Service, Sales Training, Call Centre Certificate Course...
- Course
- Online
- Different dates available
... and understand call centre strategies Identify different types of buying motivations Creat SMART Goals Familiarise yourself with strategies to sharpen effective communication Use proper phone etiquette Set benchmarks Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required... Learn about: Call Centre, Confidence Training, IT Management...
- Course
- Online
- January
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Communication Skills, Customer Service, Negotiation Skills...
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I Love the experience of it
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- Course
- Online
- Beginner
- Different dates available
...to discuss the feedback. Tutor Support When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and... Learn about: Hotel financial management, Hotel stock management, Hotel reception...
...to discuss the feedback. Tutor Support When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and... Learn about: Hotel financial management, Hotel stock management, Hotel reception...
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I Love the experience of it
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- Course
- Distance Learning
- Different dates available
- 2 Years
... Centre domain... Learn about: Business Administration, Retail Management, Call Centre...
- Course
- Online
- Different dates available
...meaningful messages Tools to facilitate their communication The value of personalising their interactions and developing relationships Vocal techniques... Learn about: Customer Service, Call Centre, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
... will keep you ahead of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will... Learn about: Telephone Communication, Verbal Communication, Communication Training...
- Course
- Online
- Beginner
- Different dates available
...and all the study materials and assessments will be available there. Anyone who is interested in the discipline of Hotel Management or want to establish... Learn about: Hotel reservation operations, Hotel Marketing, Hotel call centre...
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