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Alpha Academy

Certificate in Customer Service Skills Training - Best Seller - NUS CARD Eligible

Alpha Academy
Online
Special Emagister price

£199 £23
Prefer to call the centre directly?

Important information

Typology Course
Methodology Online
Class hours 31h
Duration Flexible
Start Different dates available
  • Course
  • Online
  • 31h
  • Duration:
    Flexible
  • Start:
    Different dates available
Description

Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.

The knowledge and skills you could learn from this Certificate in Customer Service Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.

Important information

Price for Emagister users:

Facilities (1)
Where and when
Starts Location
Different dates available
Online
Starts Different dates available
Location
Online

To take into account

· What happens after requesting information?

On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods

Questions & Answers

Ask a question and other users will answer you

What you'll learn on the course

Excel
Customer Service Skills
Customer Service
MS Excel
Communication
Positive Thinking
Effective Management
Personal Development
Help
Customer Service Checklist

Teachers and trainers (1)

Alpha Academy
Alpha Academy
Instructor

Course programme

COURSE CURRICULUM

Customer Service

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers
  • Conclusion

Customer Service Basics

  • Customer Service and Retention Templates
  • Customer Service & Retention Checklist
  • Customer Service Checklist

Customer Service Skills

  • First Lesson
  • Second Lesson
  • Third Lesson
  • Fourth Lesson
  • Fifth Lesson

Microsoft Word

  • Module One – Getting Started
  • Module Two – Opening
  • Module Three – Working with the Interface
  • Module Four – Your First Document
  • Module Five – Basic Editing Tasks
  • Module Six – Basic Formatting Tasks
  • Module Seven – Formatting Paragraphs
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Styles
  • Module Ten – Formatting the Page
  • Module Eleven – Sharing Your Document
  • Module Twelve – Wrapping Up

Microsoft Excel

  • Module One – Getting Started
  • Module Two – Opening Excel
  • Module Three – Working with the Interface
  • Module Four – Your First Worksheet
  • Module Five – Viewing Excel Data
  • Module Six – Building Formulas
  • Module Seven – Using Excel Functions
  • Module Eight – Using Quick Analysis
  • Module Nine – Formatting Your Data
  • Module Ten – Using Styles, Themes, and Effects
  • Module Eleven – Printing and Sharing Your Workbook
  • Module Twelve – Wrapping Up

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.