Description

Type

Course
Level

Intermediate
Methodology

Online

Duration

Flexible
Start date

Different dates available

IT Support Professional Certification allows organizations to strategize their IT policy and support for uninterrupted uptime of IT resources. For growth and development, all organizations need well-trained and efficient IT support to function effectively. Nearly every sector requires IT support professionals; to perform IT support tasks such as keeping systems in running condition and troubleshooting if any IT related problem arises to keep an office running smoothly and efficiently. We provide certification for those seeking career in IT support to perform their tasks better.

Facilities

Online

Start date

Different dates availableEnrolment now open

About this course

Who is it intended for?

This certification benefits students who wish to make a career in IT support industry. This certification is also beneficial for professionals already working and wants to acquire knowledge in this segment of industry. Students will be ready for jobs from day 1 since this is a high demand skill in software companies. Professionals already in the IT support sector looking for job switch will also benefit from this certification. The certification is designed to focus on development of employability skills essential for today’s IT support professional that inculcate organization and time management, stress management, self-analysis, self-promotion and professional development skills. It provides an opportunity for those who wish to work in an organization as an IT support professional.

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Reviews

Subjects

Network Training
Install
Systems
Network
Windows
Networking
Troubleshooting
Hardware
Digital Electronics
Configuring
Electronics basics
Basic Operations
Accessing Components
Internet Connectivity
Windows Management

Teachers and trainers (1)

Name Name

Teacher

Course programme

Electronics basics

Electricity versus Electronics
Electricity Basics
Analog electronics
Digital electronics

Computer Basics

Introduction - What is Computer?
Characteristics of computer
Generation of computers
Classification of Computers
Applications of Computer
Representation of information
Commonly Used Computer Terms
Basic Operations of a Computer

Introducing Hardware

Input Device
Output Devices
Cabinet or chassis
Storage Devices
Essential Technician Tools
Troubleshooting principle

Chassis Or Cabinet

Chassis types
Form Factor
Chassis Components
Opening Different Chassis
Accessing Components
Switched Mode Power Supply (SMPS)
Install and Replace SMPS
Troubleshoot SMPS
Electrostatic discharge (ESD)

Motherboard

Basic Components Identification
Form Factor
I/O Ports and Peripheral Interfaces
Memory Slots
Expansion Slots
Expansion cards
Disk Drives Connectors
Chipset
POST (Power On Self Test)
BIOS, CMOS and CMOS Battery
Jumpers and DIP Switches
CPU Socket
Cooling
Configuring the Motherboard
Install, Replace and Maintain a Motherboard
The Booting Process

Processor

CPU Basics
CPU Features
CPU Internals
History
CPU technologies
Identify the CPU
Install or Remove CPU
Troubleshoot CPU and Motherboard

Memory

Memory Basics
DRAM
SRAM
ROM
CMOS
Flash Memory
Memory Packaging
Identify your RAM
Install RAM
Remove RAM
Troubleshooting Memory

Storage Devices

Optical Drives – CD and DVD-ROM/R/RW and Blue ray
Removable Storage – Tape, Flash, SD and USB
Hybrid Drive
Floppy Drives
Hard Disk Drive Systems
Formatting Hard Disk
Drive Connector and Cables
Install Hard Disk
Troubleshoot Hard Disk

Display Devices

Display Basics
Formats and Interfaces
Analog Video
Digital Video
Video Signals
Monitors
Cathode Ray Tube (CRT)
Liquid Crystal Displays (LCDs)
Install Monitor
Troubleshoot Monitor

Keyboard & Mouse

Keyboard Basics
Keyboard Key Layouts
Keyboard Technologies
Keyboard Interfaces
Keyboard Maintenance
Keyboard Troubleshooting
Mouse Basics
Mouse Technologies
Mouse Interfaces
Mouse Troubleshooting
Mouse Maintenance

Printers

Printer Basics
The Printing Process
Printer Types
Dot-Matrix Printer
Inkjet Printer
Thermal Printers
Laser Printers
Printer Interfaces
Page Description Languages
Install Printer
Maintaining Printer
Troubleshooting Printer

Peripherals Devices

Scanners
TV Tuner Cards
MFD
Webcam
Digital Camera
Computer speakers
Microphone
UPS
KVM

Laptop

Laptop Basics
Why a Laptop?
Classification
Components
Notebook Maintenance
Troubleshooting Notebook
Laptop Upgrading
Install, Upgrade or Remove Memory
Install, Upgrade or Remove Optical Drive
Install, Upgrade or Remove Battery

Operating System

Introduction
File and Directory
Using Commands
Introduction to simple batch files
Windows XP Setup
Windows User interface
File and Folder Management
Windows configuration
Windows Accessories
Windows Management
Optimizing Windows
Windows Troubleshooting
Restore Windows

Networking Basics

What is a network?
Types of Networks
Network Devices
Internet Connectivity Options
Network Cabling and Connectors
IPv4
TCP/IP Protocols and Ports
Configuring IPv4 Steps
IPv6
Network Troubleshooting
Command-Line Tools

Additional information

Certified IT Support professional will find employment in banks, Schools, corporate, travel and tourism, hotel Industry etc as IT support staff. Practically every business needs an IT support professional and this certification can really help get a job that you deserve.
IT support professionals are in great demand and major IT companies in India hire them. There are a lot of boutique niche companies, specializing in Integration Services, who are constantly hiring knowledgeable professionals. International job consultants also are constantly looking for IT support specialists for overseas jobs. The skill is also greatly in demand in super specialized government projects.

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Certified IT Support Professional

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Certified IT Support Professional

Questions & Answers

Reviews

Subjects

Course programme

Add similar coursesand compare them to help you choose.

Add similar courses
and compare them to help you choose.