Certified Office Admin and Receptionist Skills Training - CPD Certified
Course
Online
Description
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Type
Course
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Methodology
Online
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Class hours
62h
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Duration
Flexible
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Start date
Different dates available
Guide to kickstart your career either as an Office Admin or a Receptionist
Do you think you have good social skills? Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you.
For any company you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors’ enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments. As an Office Administrator you’ll be expected to turn your hand to jobs such as sorting out the post, answering the phones, ordering office stationery supplies, greeting clients, typing, filing, managing diaries.
Now that you know what you have to do, Office Admin and Receptionist Skills Training Course will teach you how to do it right. Upon completion of all the units you will have the necessary skills to be an expert office administrator or an appealing receptionist.
Important information
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Facilities
Location
Start date
Start date
About this course
Certified Office Admin and Receptionist Skills Training is CPD QS & IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Our Certified Office Admin and Receptionist Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods
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All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Receptionist
- Office IT
- Communication Skills
- Ms Office
- Communication Training
- Skills
- WRAPPING
- Wrapping Up
- Right Tools
- Binder
- Guide
Teachers and trainers (1)
iStudy iStudy
Instructor
Course programme
Admin Support
- Module One – Getting Started
- Module Two – Getting Organized (I)
- Module Three – Getting Organized (II)
- Module Four – Managing Time
- Module Five – Getting It All Done On Time
- Module Six – Special Tasks
- Module Seven – Verbal Communication Skills
- Module Eight – Non-Verbal Communication Skills
- Module Nine – Empowering Yourself
- Module Ten – The Team of Two
- Module Eleven – Taking Care of Yourself
- Module Twelve – Wrapping Up
Administrative Management
- Module One – Getting Started
- Module Two – Why Your Office Needs Administrative Procedures
- Module Three – Gathering the Right Tools
- Module Four – Identifying Procedures to Include
- Module Five – Top Five Procedures to Record
- Module Six – What to Include in Your Binder (I)
- Module Seven – What to Include in Your Binder (II)
- Module Eight – Organizing Your Binder
- Module Nine – What Not to Include in the Procedure Guide
- Module Ten – Share Office Procedure Guide
- Module Eleven – Successfully Executing the Guide
- Module Twelve – Wrapping Up
Organisational Skills
- Module One – Getting Started
- Module Two – Remove the Clutter
- Module Three – Prioritize
- Module Four – Scheduling Your Time
- Module Five – To Do Lists
- Module Six – Paper and Paperless Storage
- Module Seven – Organization in Your Work Area
- Module Eight – Tools to Fight Procrastination
- Module Nine – Organizing Your Inbox
- Module Ten – Avoid the Causes of Disorganization
- Module Eleven – Discipline is the Key to Stay Organized
- Module Twelve – Wrapping Up
- Administrative Skills Developing Diploma- Activities
Receptionist
- Receptionist
- Importance of Receptionist
- Different Types of Receptionist & Roles
- Communication Skills for Receptionist
- Telephone Skills
- Listening Skills
- Taking Messages
- Presenting & Appearance
- Reservation Procedure
- Confidentiality Checklist
- Being Organized as Receptionist
- Becoming a Successful Receptionist
Customer Relations & Dealings
- Module One – Getting Started
- Module Two – The Right Attitude Starts with You
- Module Three – Stress Management (Internal Stressors)
- Module Four – Stress Management (External Stressors)
- Module Five – Transactional Analysis
- Module Six – Why are Some Customers Difficult
- Module Seven – Dealing with the Customer Over the Phone
- Module Eight – Dealing with the Customer In Person
- Module Nine – Sensitivity in Dealing with Customers
- Module Ten – Scenarios of Dealing with a Difficult Customer
- Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
- Module Twelve – Wrapping Up
Professional Telephone Receptionist Skills
- Module One – Getting Started
- Module Two – Core Skills Required
- Module Three – Self-Management (I)
- Module Four – Self-Management (II)
- Module Five – Time Management (I)
- Module Six – Time Management (II)
- Module Seven – Organizing and Planning (I)
- Module Eight – Organizing and Planning (II)
- Module Nine – Communication (I)
- Module Ten – Communication (II)
- Module Eleven – Additional Challenges
- Module Twelve – Wrapping Up
- Professional Telephone Receptionist Course- Activities
Certified Office Admin and Receptionist Skills Training - CPD Certified