CIH Certificate in Housing Level 2

Certificate in Housing Level 2

The Level 2 certificate offers an introductory qualification which is suitable for a wide range of people at a variety of levels. It is the equivalent of a GCSE or NVQ level 2, providing relevant skills, knowledge and understanding enabling individuals to work effectively in Housing. It is particularly suitable for Housing Assistants and tenants and acts as a relevant induction framework for employees new to the Housing Sector.

The Certificates are accredited by the Chartered Institute of Housing, and offer a variety of organisational benefits:

• With the use of learning agreements, the programme can offer the same benefits of retention derived from other forms of traditional education.
• The programme will equip staff members with key skills and professional knowledge to enable organisations to perform more effectively in an increasingly competitive environment.
• Successful completion of the programme will generate professional, competent employees who are better able to help organisations meet targets for audit and review.
• Customer Service skills will be developed, which in turn will improve the relationship between staff and customers.
• Interdepartmental communication will be improved, with delegates from different teams or departments forming learning networks.
• Through the programme, organisations can also set up action learning sets to address failures in service delivery.

Level 2 comprises of 4 Core Units;

Unit 1 -Housing Provision and Housing Organisations
Unit 2 -Customer Care and Communication Skills for Housing
Unit 3 - Careers and Opportunities in Housing
Unit 4 - Developing Skills for Working in Housing

Mode of study

Once a month class sessions at TVHA with home study and task completion.

They will also complete workbooks, tasks during the sessions and assignments in their own time in order to achieve the certificate. At the end students will be able to achieve an overall Grade for their qualification of:

• Pass,
• Merit
• Distinction