Cisco Call Manager Express

Prerequisites: CCNA level of networking expertise.

Course Content:
This is a new course that will support the IP Telephony Express CQS for CallManager Express and Cisco Unity Express solutions. IPTX1.1 will be a five day course that teaches how to install, configure and troubleshoot Cisco CallManager Express and Cisco Unity Express. Target audience is expected to have CCNA level skills but no voice or VOIP knowledge. Course will include ~ two days of VOIP and QOS content from other IPC courseware.

Course Objectives:
After completing this course the student should be able to:
· Describe Cisco CME system's features, positioning strategies, and deployment models
· Describe the key features and functionality of Cisco CME system.
· Describe CCME/CUE market, positioning strategies and deployment models
· Explain the differences between traditional voice and voice over IP.
· Describe the key features and functionality of Cisco CME
· Describe the key features and functionality of Cisco CUE.
· Configure analogy voice interfaces, digit voice interfaces, dial peers to setup VoIP communications.
· Configure additional Cisco CME features. This includes GUI features, phone features, TAPI and network
· Explain the need to implement QoS and explain methods for implementing and managing QoS using AutoQoS
· Discuss the Cisco CME/CUE deployment scenarios and issues.

Course Outline:


Module 1:
Describe Cisco CME systems features, positioning strategies, and deployment models
Describe the key features and functionality of Cisco CME system. Describe CCME/CUE market, positioning strategies and deployment models


Module 2:
This is a foundation module to compare and contrast traditional telephony with VoIP
Explain the differences between traditional voice and voice over IP.


Module 3:
Configure IP Phones for use in a Cisco CME network
Describe the key features and functionality of Cisco CME
Describe the key features and functionality of Cisco CUE.


Module 4:
Configure analogy voice interfaces, digit voice interfaces
Dial peers to setup VoIP communications.


Module 5:
Configure additional Cisco CME features. This includes GUI features, phone features, TAPI and network management.


Module 6 :
This module covers the installation of CUE, configuration of Auto Attendant, configuration of users and groups, configuration of voice mail, Upgrading CUE and troubleshooting.


Module 7:
Explain the need to implement QoS and explain methods for implementing and managing QoS using AutoQoS


Module 8:
Discuss the Cisco CME/CUE deployment scenarios and issues.

Who Should Attend:
Systems Engineers, Channel Partner and Reseller