Cisco IP Contact Centre Enterprise (IPCCE)

Engage ESM Training

Course

In London

£ 1,850 VAT inc.

The best Cisco courses

See all

See all

Description

  • Type

    Course

  • Location

    London

  • Duration

    4 Days

Explain the IPCC solution concept, components, and interaction of components Identify new features in IPCC 7.0 Describe IPCC deployment models and their issues Determining IPCC queuing and routing client options Design an System IPCC lab and production system Install, configure, test, and maintain IPCC components Design IPCC call flows Creating IPCC script Use Cisco's. Suitable for: Customers Resellers/Channel Partners Employees.

Facilities

Location

Start date

London
See map
111 Charterhouse Street, EC1M 6AQ

Start date

On request

About this course

Attendance of ICMPT1 Attendance of ICMPT2 Attendance of CIPT P1 Working knowledge of Windows 2003 Server, Windows XP Basic knowledge of SQL Server 2000 Attendance of CRSD (recommended).

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.

Course Objectives
  • Explain the IPCC solution concept, components, and interaction of components
  • Identify new features in IPCC 7.0
  • Describe IPCC deployment models and their issues
  • Determining IPCC queuing and routing client options
  • Design an System IPCC lab and production system
  • Install, configure, test, and maintain IPCC components
  • Design IPCC call flows
  • Creating IPCC script
  • Use Cisco's standard IPCC deployment tools
  • Troubleshoot the IPCC solution set


Prerequisites
  • Attendance of ICMPT1
  • Attendance of ICMPT2
  • Attendance of CIPT P1
  • Working knowledge of Windows 2003 Server, Windows XP
  • Basic knowledge of SQL Server 2000
  • Attendance of CRSD (recommended)


Who should attend
  • Customers
  • Resellers/Channel Partners
  • Employees
Course outline
  • IP Contact Centres & Routing
  • IPCC Components & Concepts
  • IPCC 7.0 Routing
  • IPCC Deployment Planning
  • Enterprise IPCC vs System IPCC
.

See related categories

Cisco IP Contact Centre Enterprise (IPCCE)

£ 1,850 VAT inc.

The best Cisco courses

See all

See all