Cisco Unified Communications Manager – Cisco Courses

Introduction

This 3-day course will cover the features, outlines and main components of Cisco Unified Communications Manager. This course will include the materials to be able to gain the knowledge on the importance of the enterprise network configuration of redundancy to explain user configuration and the user web interface.

Prerequisites

In order to attend this course you must have the following prerequisites:

• Be familiar with IP and networking or voice networks
• Have experience in the Windows desktop environment

Who should attend this course?

This course is highly recommended for those who need to gain an understanding of Cisco Unified Communications Manager:

• Phone network administrators
• Data system administrators
• Entry-level network engineers

Learning Outcomes

Upon completion of this course, candidates will be able to:

• Have an in-depth knowledge on Cisco Unified Communications Manager
• Have knowledge on the importance of the enterprise network configuration of redundancy
• Gain the skills to explain user configuration and the user web interface
• Gain the skills to explain route plan and on-net/off-net calling

Course Outline

This course will include the following topics:

• Introduction to Cisco Unified Communications Manager
• Features of Cisco Unified Communications Manager
• Key Concepts
• Endpoint Administration
• End-User Administration
• Dial Plan Introduction
• Dial Plan Implementation
• End User Telephony
• End User Mobility Features
• Media Resources
• Cisco Unified Communications Manager IM
• Cisco Unified Communications Manager Presence Service
• Cisco Unified Communications Backup
• Cisco Unified Communications Restore
• Cisco Unified Communications Manager Service
• Overview