Cisco Unity - Cisco Unity Connection

Introduction

Cisco Unity Design & Networking is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements.

Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements.

Pre-Requisites

• Delegates should have completed the Cisco Unity System Engineer and Cisco IP Telephony courses and understands the product installation and configuration procedures for deploying those solutions.
• Microsoft skills in Active Directory, SQL, Exchange and Windows 2000 and Windows 2003 are also recommended.

Who should attend?

• Channel Partners/Resellers
• Customers

Course Objectives

Delegates will be able to meet these overall objectives on completion of this course:

• Explain the impact of different messaging environments (Domino/MS) upon a Unity design.
• Design a large voicemail solution.
• Network Unity with legacy voicemail systems.
• Explain approved Cisco Unity deployment models.
• Apply a repeatable design methodology.
• Design solutions that meet specific customer needs.
• Design solutions that interoperate with legacy voicemail systems

Course Outline

Design a Unity Solution

• Determine Presales Requirements
• Preliminary Design and Budget
• Plan
• Final Design Phase

Infrastructure Components Affecting Unity Design

• Database and Directory Components
• Directory with Exchange 5.5
• Directory with Windows 2000
• Directory with Lotus Domino
• How Unity Interacts With Directories
• The Mailstore with Exchange 5.5
• The Mailstore with Exchange 2000
• Coexistence of Exchange 5.5 and Exchange 2000
• The Mailstore with Domino
• Auxiliary Components

Large-Scale, Voicemail-Only Systems

• Infrastructure Considerations
• Capacity Planning Considerations
• Deployment Considerations

Cisco Unity Deployment Models

• Deployment Models
• Common Dial Plan Issues
• Common Bandwidth Provisioning Issues
• Common Branch Offices Voice Mail Issues
• Centralised Messaging Design Rules
• Distributed Messaging Design Rules

Voicemail Interoperability

• Unity Bridge and Avaya Interoperability
• Unity Bridge and Avaya Design Guidelines
• Implementing Unity Bridge
• Nortel Products and VPIM v2
• Designing VPIM Solutions
• Implementing VPIM