Cisco Voice Portal Implementation (CVPI)

GB Direct

Course

In Wokingham

£ 1,945 + VAT

The best Cisco courses

See all

See all

Description

  • Type

    Course

  • Location

    Wokingham

This course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Facilities

Location

Start date

Wokingham (Berkshire)

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Cisco
  • IT
  • Voice

Course programme

Cisco Unified CVP Technical Overview

  • Cisco Unified CVP Overview
  • Components, Capabilities and Licensing
  • Deployment Models and Call Flow
  • Management and Reporting

Cisco Unified CVP Comprehensive

  • Cisco Unified CVP Comprehensive Overview
  • Cisco Unified CVP Software Installation and Configuration
  • Cisco IOS Voice Browser Configuration for Cisco Unified CVP
  • Cisco Unified ICM Enterprise Configuration for Unified CVP
  • Cisco Unified Communications Manager Configuration for Cisco Unified CVP

Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

  • Scripting Overview
  • Cisco Unified ICM Enterprise Scripting Micro-Applications
  • Advanced Speech
  • Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
  • Subsequent Transfers and Queuing Calls

Cisco Unified CVP VoiceXML Solution

  • VoiceXML Overview
  • VoiceXML Installation and Configuration

Events Log Files and Reporting

  • Cisco Unified CVP Reporting
  • Events and Log Files

Failover, Diagnostics and Troubleshooting

  • Failover and High Availability
  • Troubleshooting

Labs

  • Lab 1-1: - Lab 1-3: Familarisation with Cisco Unified CVP
  • Lab 2-1: - Lab 2-2: Cisco Unified CVP Comprehensive Part 1
  • Lab 2-3: - Lab 2-4: Cisco Unified CVP Comprehensive Part 2
  • Lab 3-1: - Lab 3-4: Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
  • Lab 4-1: - Lab 4-3: Voice XML Solution for Cisco Unified CVP
  • Lab 5-1: Reporting Database and Backup
  • Lab 6-1: Troubleshooting Cisco Unified CVP

See related categories

Cisco Voice Portal Implementation (CVPI)

£ 1,945 + VAT

The best Cisco courses

See all

See all