City and Guilds Award in Welcome Host

The success of any business as we all know is heavily reliant upon our customers and how we treat them. Every organisation wishes their customers to have a positive experience and to return for years to come. That is why customer care training is so vital. It underpins every practice, every individual, every employee and more important every success and failure. SafeHands aim to educate each and every individual across all levels and sectors, employers and employees to the skills and abilities we all instinctively possess when dealing with others and to promote the value of providing a service to others. The course covers the following topics:

• Communication skills
• The market place
• Who our customers are
• Customer Needs Disability
• Resolving customer service problems
• Upselling

The course is tutor led with a wide variety of activities and resources included. The Welcome Host* course is offered in exactly the same 1 day format as the City and Guilds Award but does not come with awarding body accreditation. *For this option a Welcome to Excellence certificate and badges are provided upon successful completion. Bespoke training developed to meet individual organisational needs ranging from: staff induction training up-selling/increasing business through supporting improvements obtaining effective customer feedback In-house certification and resources are provided.