Classroom Delivery Skills 100 Hours Certificate Course

• Basic principles of communication
• Verbal and non-verbal communication
• Factors affecting communication
• Self-awareness and communication
• Reactive patterns
• ​ Intentions
• Teacher student ratios
• Factors affecting communication in a classroom
• Student diversity
• Student expectations
• Teacher's needs and expectations
• Society and culture
• Communication and education approaches
• Teacher-centred and student-centred learning
• Verbal skills for classroom teaching
• Questioning skills
• Lecturing or giving a talk
• Elements of lecturing.
  
  2. Listening Skills
• Stages of listening
• Key elements of listening in a classroom
• Obstacles to listening
• Anxiety
• Hearing
• Lack of interest
• Bias
• Selective attention
• Negativity
• Listening skills
• Active listening
• Empathic listening
• Responding to received communications

3. Understanding Motivation

• What is motivation
• Variables of motivation
• Theories of motivation
• Maslow's theory of motivation
• Motivations
• Primary motivator, Unlearned motivators
• Secondary or learned motivators
• Motivation and anxiety
• Motivation and distress.

4. Motivational factors

• Incentives
• Internal and external incentives
• Relational nature of incentives
• Enhancing intrinsic motivators
• Social reinforcers as incentives
• Influence of groups on individual motivation
• Social loafing

5. Applying Motivation to Education

• Motivation and goals
• Expectations
• Vicious and virtuous cycles
• Practical applications
• Assessing a person's current situation
• Dealing with emotions
• Identifying existing barriers to learning
• Establishing goals and priorities
• Locating and applying useful resources.

6. Stress Management

• Flight or fight response
• Long term problems
• What happens when a person is stressed
• Stress management program

7. Conflict Management

• What is conflict
• Conflict handling techniques
• Anger
• Dealing with anger in others
• Modifying anger
• Role play and conflict management.

8. Mediation and Negotiation

• What is negotiation?
• Establishment groups
• Community groups
• Joint problem solving approach
• Effective negotiating behaviour
• Mediation
• Mediator's responsibilities
• Facilitation
• Attributes of a good facilitator
• Balance of power
• Power imbalance
• Group work and discussion
• Conflict training exercises.