Coaching the Team

The Bournemouth And Poole College

Course

Online

Price on request

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    1 Day

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The telephone is still the number one customer service tool for many businesses, but is only as effective as the person using it. This one day course is designed to help you give your customers a professional impression and positive experience.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Bournemouth & Poole College

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Reviews

This centre's achievements

2020

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Coaching
  • Team Training
  • Listening
  • Skills
  • Improving
  • Customer
  • Completion
  • DEALING
  • Assertiveness
  • Difficult

Course programme

Course Content

The course covers:
  • Improving listening skills
  • Improving questioning skills
  • Improving Call handling
  • Identifying potential new business
  • Dealing with difficult calls
What courses can I do after this?

On successful completion of this course you are able to progress onto the Assertiveness Skills, Customer Care and Dealing with Difficult People courses.

Additional information

Costs 19+ (no concessions) £185.00

See related categories

Coaching the Team

Price on request

The best Train the Trainer courses

See all

See all