Communicating Effectively at Work

Delivery method
Classroom based, maximum 5 delegates

Course description
The principles of effective communication

• What is communication?
• Understanding verbal and non-verbal communication
• The difference between passive, aggressive and assertive behaviour
• Why assertive behaviour is vital for effective communication

Improving your existing communication skills

• Understanding how you currently communicate
• Influencing outcomes by changing your internal frame of mind

Being assertive, being positive and influencing others

• Changing the way you interact with work colleagues or clients to maximise your influence
• Stating your views
• Explaining your reasoning
• Using incentives
• Establishing expectations
• Using open questions
• Building common ground

Suitable for
This course has been designed to enable you to develop the key skills required to communicate your thoughts and views effectively at work.

Requirements
You need no previous experience to attend this course.