Communication design Courses

... of communication) 10:30 – 11:00 Don't put me on hold!! (We will be doing exercises to establish what annoys us and delights us personally with regard to telephone... Learn about: Customer Service, Telephone answering, Communication Training...

..." Influencing Skills - Timetable 09.30 - 10.00 Coffee, course objectives and introductions 10.00 - 11.00 Communication Skills - The Basics... Learn about: Influencing Skills, Communication Skills, Communications Planning...

... Despite early success the programme becomes too ambitious and unwieldy The changes fail to become embedded as business as usual via procedures, induction/training programmes and communication Throughout the day the participants are invited to diagnose the root causes of the stalled campaign and consider... Learn about: Communication Skills, Communication design, Training First Aid...