Communication Skills Course – Communication Training

Introduction

During this Advanced Communication Skills course, individuals will have the opportunity to understand and enhance their body language.

Candidates will learn the six levels of assertive communications and will be able to identify different thinking styles to be more assertive.

Instructors will equip delegates with the questioning techniques to uncover needs and identify issues.

Pre-Requisites

• There are no pre-requisites needed prior to attending this course.

Who Should Attend

• Suitable to attend this course are individuals building and managing influential relationships.

Course Outline

• Exploring the skills necessary for communication excellence
• Rating your own skills and developing an improvement plan
• Creating a relationship management strategy
• Identifying and communicating with different styles and approaches to your own
• Understanding and enhancing your body language
• Maximising your listening skills and overcoming any barriers
• Learning the six levels of assertive communication
• Identifying different thinking styles to be more assertive
• Managing challenging relationships under pressure
• Using questioning techniques to uncover needs and identify issues
• Mapping your key stakeholders
• Personal action planning