Complete Admin Online Diploma - 6 CPD Accedited Diplomas

What You Will Learn

This six course diploma offers you a complete study experience, ensuring you can learn all the knowledge you need now and moving forward to enjoy a successful career. You will learn the following:

Customer Services Diploma – 11 Modules

Get a good understanding of customer service and the different types of customer service
Learn about the consumer rights in the United Kingdom
Understand what you need to do to make a good first impression
Learn how to care for your customers’ needs
Identify the importance of customer retention and how to get them back time and time again
Determine face to face and telephonic customer service levels
How to deal with difficult customers and diffuse the situation


Level 2 Legal Secretary Diploma – 17 Modules

Get a good understanding of the general duties of a legal secretary
Determine legal writing and proofreading skills
Understand the importance of client confidentiality
Get to grips with the UK legal system
Know the court structures and systems
Identify what legal aid is
Learn the different types of law
Determine what skills you need for success
Medical Secretary Diploma – 16 Modules

The first module covers a basic introduction to being a medical secretary along with duties and more
Learn how to manage appointment scheduling in an effective way
Identify with the filing systems used in medical offices.
Determine the importance of patient confidentiality
Learn the importance of patient records
Understand medical jargon and terminology
Learn about computer usage in the medical industry
Get a good understanding of health and safety in the medical industry
Learn about supplies and inventory management
Communication skills and so much more
Reception Diploma – 17 Modules

Identify the role of the receptionist
Learn the different types of receptionists and the differences between them
Determine the essentials of communication
Get an understanding of good telephone skills
Learn how to send formal and informal messages
Learn about database management
Health and Safety in the workplace
Understand the importance of confidentiality
Identify successful meetings and learn about minute taking
Learn about time management and organisational skills
Learn about the importance of teamwork, a neat reception area and so much more
Admin and PA Diploma – 21 Modules

Get an introduction into the PA Diploma Course
Learn about diary management.
Get to grips with business letter writing
Identify the telephone skills needed as a PA
Learn how to manage hotel and travel arrangement bookings and more
Understand what you need to set up a new filing system
Gain valuable time management skills
Learn about work planning and confidence building
Improve typing skills
Learn how to organise meetings
Learn more about Microsoft Office
Determine customer communication skills
Office Management Diploma – 18 Modules

How to handle staff and understand their performance
The legal side of various policies and health and safety
Communication in an office environment
How to deal with customers and individuals
The financial side of office management
Office layouts
The art of delegation
Social media
How to handle meetings, including chairing them
Benefits

There are numerous benefits to taking this course online from studying at your own pace and where you feel more comfortable to using any device connected to the internet. Some of the other benefits you can gain from taking this Ultimate Admin Diploma include:

Online support
Lifetime access to your study modules
Five courses in one
Fast track your career
Industry recognised certifications - CPD and IVCAS accredited
Verifiable certification online