Complete Diploma in Human Resource Management

COURSE CURRICULUM

Module : 1

• Defining Human Resources
• Performing a Skills Inventory
• Forecasting Techniques
• Job Analysis
• Identifying Job Competencies
• Position Profiles and Job Descriptions
• Do You Really Need to Hire?
• Finding Candidates
• Advertising Guidelines
• Screening Resumes
• Preparing for the Interview
• Conducting the Interview
• After the Interview
• Employee Orientation and Onboarding
• Follow the Leader
• Planning Training
• Working With External Providers
• Performance Reviews
• Attendance Management
• Managing a Diverse Workforce
• Privacy Issues
• Compensation and Benefits
• Managing Disciplinary Issues
• Terminating Employees
• Exit Interviews

Module : 2

• Defining Accountability
• Creating an Accountable Organization
• Setting Goals and Expectations
• Doing Delegation Right
• Offering Feedback

Module : 3

• History of the Interviewing Process
• The Recruitment and Selection Process
• Factors in the Hiring Process
• Cost Analysis
• Job Analysis and Position Profiles
• Determining the Skills You Need
• Finding Candidates
• Advertising Guidelines
• Screening Resumes
• Performance Assessments
• Problems Recruiters Face
• Interviewing Barriers
• Non-Verbal Communication
• Types of Questions
• Case Study
• Traditional vs. Behavioral Interviews
• Other Types of Questions
• The Critical Incident Technique
• Listening for Answers
• Difficult Applicants
• Interview Preparation and Format
• Other Interview Techniques
• Scoring Responses
• Checking References
• Human Rights

Module : 4

• Building Employee Commitment and Engagement
• Perception
• Fast-Track Orientation
• Designing a Successful Orientation Program
• The Commitment Curve
• Nine Orientation Habits of World-Class Employers
• Obtaining Buy-In
• Employee Training
• Adult Learning
• Creating Employee Manuals

Module : 5

• Defining Onboarding
• Creating the Onboarding Steering Team
• Gathering Supporting Information
• Developing the Framework
• Creating an Onboarding Plan
• Branding the Program
• Understanding Employee Engagement
• Fun and Games

Module : 6

• What Does a Positive Environment Look Like?
• What Can I Do?
• Team Player
• Effective Workplace Relationships (I)
• Effective Workplace Relationships (II)

Module : 7

• What is Peer Review?
• Initiating the Process
• The Peer Review Panel
• Asking Questions
• The Peer Review Process
• Panel Walk Through
• Why Does the Process Fail?

Module : 8

• Supervising and Motivation
• Motivational Theories
• Setting Goals
• The Role of Values
• Creating a Motivational Climate
• Applying Your Skills
• Designing Motivating Jobs

Module : 9

• The Shared Management Model
• Setting Goals
• Phase I (Preparation)
• Phase II (Activation)
• Phase III, Part A (Ongoing Evaluation)
• Phase III, Part B (Formal Evaluation)

Module : 10

• What is it, and why?
• What to leave in, what to leave out
• What’s it all about?
• A Random Sample
• What to Do When You Make a Mistake
• Auditing
• Putting it Together

Module : 11

• Employees
• Why do it?
• Appreciation
• Laying the Groundwork
• The Nuts and Bolts
• Appreciation

Module : 12

• Defining Harassment
• Defining Sexual Harassment
• The Purpose of Training
• Creating a Harassment Policy
• Nipping it in the Bud
• Protecting Yourself
• What If It Happens to Me?
• What If It’s Happening to Someone Else?
• Someone Has Filed a Complaint Against Me!
• Addressing a Complaint
• Handling False Complaints
• Mediation
• Investigating a Complaint
• Making the Decision
• Creating Solutions
• After It’s Over
• Skill Application

Module : 13

• What is Workplace Violence?
• Understanding the Behavior Wheel
• The Anger Management Process
• Communicating Better
• Basic Problem Solving Tools
• Other Ways of Managing Anger
• A Systems Approach
• Developing a Policy and Program
• Risk Assessment
• Hiring Practices
• Workplace Practices and Procedures
• Security Systems and Personnel
• Training Programs
• Developing Emergency Response Plans
• Program Review
• The Immediate Response
• Consulting with the Experts
• Gathering Additional Information
• Re-Evaluating Information
• Communicating Incidents and Threats
• Interviewing Employees
• Risk Level Analysis
• Reviewing the Options
• Analyzing the Impact
• Process Application

• Mock Exam – Complete Diploma in Human Resource Management

• Final Exam – Complete Diploma in Human Resource Management